HSBC Hong Kong Outage Briefly Disrupts Banking Services
汇丰香港系统故障短暂中断银行服务
HSBC, Hong Kong’s largest bank with about 6.2 million customers, suffered a temporary system shutdown on Friday afternoon that disrupted digital and branch services. Some customers reported that the mobile app and online banking stopped working from around 1pm, showing a maintenance notice. A staff member said the bank’s citywide computer network had failed, though the cause was unclear. Branch services resumed by about 3.08pm, but mobile banking functions such as transfers, trading, foreign exchange, and credit card repayments remained unavailable for several hours. By 6pm, HSBC said all services were fully restored and apologised, without disclosing the reason or number of users affected.
香港最大银行汇丰周五下午发生系统故障，约620万客户的部分服务受到影响。一些客户表示，从下午1点左右起，手机应用和网上银行无法登录，只显示系统维护提示。一名员工称，全港电脑网络出现故障，但原因不明。到下午3点08分左右，分行服务恢复正常，但转账、交易、外汇及信用卡还款等手机银行功能仍停用数小时。下午6点，汇丰表示所有服务已全面恢复，并就不便致歉，但未说明事故原因或受影响客户人数。
